Help Using Digital Library

cloudLibrary works with eReaders, computers, smartphones and tablets, and is available on the following devices:

• App Store
• Google Play
• Amazon
• Web Patron/e-ink

To use cloudLibrary with your Kobo or Nook eReader, you will need to download Adobe Digital Editions and visit the cloudLibrary collection to browse and borrow eBooks. Instructions for transferring books to your eReader are available via the Web Patron / e-Ink link above and are also included below.

Having trouble downloading the Kindle Fire app? Check out this how-to video!

1. Download and install the cloudLibrary app for your device.

2. Sign in to the app. You will need your library card and PIN number.

3. Search for your books. Tap on the magnifying glass in the corner or use the search bar.

4. If you already see a big green ADD TO HOLDS LIST button, click on it to place your hold.

If you don’t see the button, tap/click on the book you want. Tap on the ADD TO HOLDS LIST button. 

5. If the big green button says BORROW then it’s available to borrow right away.

6. If the button says SUGGEST then you can ask us to buy the book.

1. Search for the book you want.

2. Tap/Click on the book until you see the large book cover and the information about the book (the summary, rating, etc.)

3. If you are using the website version, click on the little flag next to the stars rating.  If you are using a smartphone or tablet, tap on the orange SAVE FOR LATER button.

Any books you have saved for later are stored under MY BOOKS. On smartphones and tablets, you will look under the SAVED menu. On the web service, this list is found under BOOKS OF INTEREST at the bottom of the MY BOOKS page.

Can’t find what you’re searching for? Let us know!

On the cloudLibrary website, select the ‘Suggestions for Library’ view under ‘Filters’, search for your title, and click on the ‘Suggest to Library’ button.

In the cloudLibrary™ mobile app (Android/iOS), go to the 'Search' menu, select the ‘Suggestions for Library’ view under ‘Filters’ (the little T shape at the end of the search bar), search for your title or browse under 'All', and click on the orange ‘Suggest’ button.

All requests are evaluated according the Library's Collection Development Policy, including demand, quality, and budget. Kawartha Lakes Public Library values your feedback and encourages you to suggest titles for purchase, however we regret that we are unable to purchase every item suggested.

You can borrow up to 10 books at one time. You can have up to 20 holds at one time.

Up to 21 days (aka three weeks just like a paper book or audiobook on CDs!)

You can use cloudLibrary with CarPlay or Android Auto. Use this feature to listen to audiobooks more safely while in your vehicle.

Click here to learn how to use cloudLibrary with CarPlay or Android Auto.

Click here to download Adobe Digital Editions.

Click here to set up an Adobe ID.

1. Download and install Adobe Digital Editions to your computer.
2. Set up an Adobe ID if you have not previously had one.
3. Open Adobe Digital Editions.
4. Click on HELP in the top menu bar.
5. Click on AUTHORIZE COMPUTER.
6. Enter in your Adobe ID information (email address and password you created).
7. Click AUTHORIZE.
8. Click OK when Adobe finishes authorizing your computer.

Before beginning, you must install Adobe Digital Editions on your computer and have an Adobe ID.

Click here to download Adobe Digital Editions.

Click here to set up an Adobe ID.

1. Go to the Kawartha Lakes Public Library cloudLibrary collection. Click here to go!
2. Click on the green LOGIN button in the upper-right corner. Enter in your library card number and library PIN.
3. Find a book and borrow it!
4. Once borrowed, click DOWNLOAD FOR OFFLINE READING. The book will be saved to your DOWNLOADS folder on your computer.
5. Plug your Kobo or Nook into your computer. On the Kobo screen, tap CONNECT to give the Kobo permission to connect to your computer.
6. Open Adobe Digital Editions (ADE).
7. Click FILE (in the upper-left corner) of ADE and choose ADD TO LIBRARY.
8. Go to your DOWNLOADS folder and click on your book. Click OPEN. The book is now stored in ADE.
9. To send the book to your Kobo or Nook, click and hold on your book. Drag the book to where your Kobo or Nook is listed on ADE.

Yes, offline listening is available in the mobile apps once a digital Audiobook has been fully downloaded.

Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of a digital Audiobook.  You may need to the tap the download and/or play button to resume when this occurs.

No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file to the computer.  CloudLibrary does not permit transfer of the audiobook file.

Audiobooks require that the computer be connected to the web during playback; however, mobile devices can download eAudiobooks for offline use.

The cloudLibrary PC and Mac app audiobook streaming service has been tested with the current versions of Firefox, Chrome, Safari and Internet Explorer.  Although the streaming player may indeed work in your browser when you receive this message, upgrading your browser should resolve any issue you may be having.

Files sizes of digital Audiobooks vary.  However, most digital Audiobook files are less than 2 GB.  The size of the book is displayed when selecting the book details of the title.  This can be done by selecting the book cover art in multiple places in the apps.

1. Tap OK to continue.

2. If sound does not play, log out of the cloudlibrary app.

3. Log in to the cloudLibrary app.

This will make the Audiobook start to re-download.

If you receives a 401 error message when trying to check out a book or when attempting to log into the app or website, it may indicate that library fines are over the borrowing threshold (currently $10).  Log in to Your Account or contact your Library to verify the details of your account.

Kawartha Lakes Public Library has partnered with public libraries across Ontario to form a cloudLinking consortium.

cloudLinking allows participating libraries to pool eBook & eAudiobook collections together on cloudLibrary™, providing a greater selection of titles and more ‘available now’ copies to library cardholders.

The reason why some titles may seem to ‘disappear’ in cloudLibrary™ is because they belong to another library within the consortium and have been borrowed. These titles will reappear once they are returned and available to borrow again.

All Kawartha Lakes Public Library-owned titles remain visible, borrowable, and holdable on cloudLibrary™ regardless of if they are available right away or not.

These are a few common errors cloudLibrary may have and how to solve them. Choose the matching error message below to view the solution!

E_ADEPT_REQUEST_EXPIRED

1. Check in the book you are having trouble with.
2. Power off your device and leave it off for 30-45 seconds.
3. Turn your device back on back on and check the book back out. If there is a hold, please contact the library for hold list adjustment.

If the error continues to happen, check that your date and time are correct.

E_ACT_TOO_MANY_ACTIVATIONS

Please go to the Adobe Reset page and fill out the form to the best of your ability.  cloudLibrary will submit the request on your behalf to Adobe.

E_STREAM_ERROR: CURL

1. Check in the book that is giving you the error message.
2. Power off your device and leave it off for 30-45 seconds.
3. Turn your device back on and check the book back out.

If there is a hold, please contact the library for hold list adjustment.

E_ACT_NOT_READY

1. Uninstall the cloudLibrary app from your device.
2. Power off your device and leave it off for 30-45 seconds.
3. Turn your device back on.
4. Reinstall the cloudLibrary app.

E_AUTH_BAD_DEVICE_t_OR_PKCS12

1. Uninstall the cloudLibrary app from your device.
2. Power off your device and leave it off for 30-45 seconds.
3. Turn your device back on.
4. Reinstall the cloudLibrary app.

PLAYBACK ERROR

1. Tap OK to continue.
2. If sound does not play, log out of the cloudlibrary app.
3. Log in to the cloudLibrary app.

This will make the Audiobook start to re-download.

If the error solutions above did not solve your problem, please contact your library.

If you are having difficulties with cloudLibrary, please check out the following resources or contact your library.

• How-To Videos to get the best use out of cloudLibrary.
• Frequently Asked Questions that other users have asked cloudLibrary.

Have your library card and your email address ready for the first time you sign up!

Signing up for Creativebug:

1. Visit Creativebug and enter your library card number (including all the numbers and no spaces) and your library PIN number (usually the last four digits of your library card number). If it is saying that it cannot verify your library card, double check that you have entered your library card number completely. If it is still having trouble, please call the library.
   
   
2. Enter in your first and last name, your email address, and a password of your choosing. Click 'submit'.
   
   
3. Click on any category to begin browsing classes. Click on a class that interests you.
   
   
4. Use the toolbar under the video to read a description about the class and what you can expect to learn from it, any materials or patterns you might need, join the class discussion, take notes, or view a transcript of the video to help you follow along easier.
   
   Click on "Watchlist" to save a class to watch later.

Your watchlist is found in your Account options. To open your watchlist, click on the arrow next to your profile picture in the upper-right corner of the very top of the page. Click on 'My Watchlist' to see what classes you have saved.

Follow the instructions to get started:

1. Download the app from the App store or Google Play Store on your device.
   
   
2. After downloading the app to your device, open the app and find your library. Tap on Get Started and search for Kawartha Lakes Public Library. Select Log In and enter your library card number.
   
   
3. Browse magazines from the All Magazines area displayed or tap Categories in the upper-left corner of the screen to select a particular category of magazines to display. To learn more about a title, including a brief description as well as the available back issues, tap the information icon (!). 
   
   
4. Tap on the Download icon to download a magazine to read. Once downloaded, you will be able to read the magazine while offline. The My Shelf screen displays all of the issues you have downloaded to your device.

For more detailed instructions on using Flipster visit the Flipster User Guide. 

1. Download the Freegal App;
2. Type in Kawartha Lakes for location;
3. Choose Kawartha Lakes Public Library;
4. Log in with your library card number and PIN. 

1. Download music on to a computer;
2. Open the mp3 file in your music manager (iTunes or Windows Media Player);
3. Sync your device to get the music on your device. 

For more detailed instructions on using Freegal Music visit the FAQ section of Freegal Music.

Getting started with Gale Courses:

1. Choose a course from the list of subjects found on the left side of the screen. Click Enroll Now once you've decided.
2. Select your desired start date and click Continue Enrollment.
3. New Students: create a free Gale Courses account by entering your email address. 
   Returning Students: log in using your email address and password.
4. Enter your library barcode number (without spaces) and click Use Library Card to complete your enrollment.

Things to keep in mind:

• You must log in and view lessons one and two within 13 days after the start date of the course.
• Courses run for six weeks and start on the third Wednesday of every month.
• You will receive a certificate of completion once you've completed the course.
• Drop a course a anytime without penalty.

For more detailed instructions on signing up and using Gale Courses visit the Help page on the Gale Courses site.

1. Download the app, or go to hoopladigital.com.
2. Tap or click on "GET STARTED TODAY" or "SIGN UP".
3. Enter in your email address, password of choice, and library card and library PIN number.
4. Instantly borrow eBooks, audiobooks, graphic novels, movies, music and more.

Visit the hoopla YouTube page for further assistance.

Vertical scrolling is a feature introduced to Hoopla in 2020. Here's how to turn it off if you accidentally enable this feature:

1. Open the Hoopla app or login at www.hoopladigital.com
2. Open the eBook you want to read.
3. Tap in the middle of the screen to bring up the menus.
4. Tap on the Aa in the top menu.
5. Scroll down to the bottom of this small menu.
6. Tap on the switch under 'Vertical Scrolling' to turn off this feature.

If you already had a Hoopla account or you have changed your library PIN number recently, you will need to update it with your Hoopla account. Here's how!

1. Login to Hoopla or open the Hoopla App. Click/Tap on the "Settings" icon. For the app, "Settings" will be listed in the menu in the upper-right corner of the screen. 
2. Click on "Library."
3. Add your Library PIN to the account. Click "SAVE" and you're done!
4. Start borrowing!

If you are still having difficulties getting connected, please contact the library for assistance.

This is a common error that happens with Hoopla accounts. Here's what to do to fix this:

1. Is your library card up to date? Contact the library to check or go to the library catalogue and try to login.

If your library card is up to date then you may need to add your library PIN number to your Hoopla account. Here's what you do:

1. Login to Hoopla or open the Hoopla App. Click/Tap on the "Settings" icon. For Hoopla app users, the "Settings" will be under the menu in the upper-right corner of the screen.
2. Click on "Library."
3. Add your Library PIN to the account. Click "SAVE" and you're done!
4. Start borrowing!

If you are still having difficulties getting connected, please contact the library for assistance.

If you're looking for a specific type of book or movie, the categories or genres is a good first stop to search. Here's what you do to find them on the Hoopla app and the Hoopla website:

1. Open the Hoopla app or visit www.hoopladigital.com and sign in.
2. Browse your collection of choice - audiobooks, eBooks, comics, movies, music or television shows.
3. On the Hoopla app, tap 'Genres'. On the website, select 'categories'.
4. Tap or select any category that interests you.

You can use Kanopy on the following devices:

• Computer with internet connection
• Apple, Android, and Amazon Fire Tablets
• Apple TV andAirplay
• Android TV
• Roku
• Amazon Fire TV
• Samsung Smart TV
• Telestra TV
• Chromecast

We currently have a limit of FIVE play credits per month per account. These play credits can be spent on any video. One play credit per video.

For Kanopy Kids, one play credit gets access to the entire Kanopy Kids collection for 30 days.

For Great Courses content, one play credit gets access to the complete series of the Great Courses you are looking to watch for 30 days.

Unfortunately, there is no way to obtain additional play credits.

Visit Kanopy to start the sign-up process. You will need an email address, a valid and current Kawartha Lakes library card, and that library card's PIN number.

1. Visit kawartha.kanopy.com, download the Kanopy app to your tablet, phone or smart TV.
2. Click ADD LIBRARY CARD or tap GET STARTED.
3. Find your Library - search 'Kawartha Lakes' and select City of Kawartha Lakes Public Library
4. Enter in your Library Card number (all the numbers, no spaces) and the Library PIN number. Call the library if you have forgotten your PIN.
5. Enter in your first and last name, your email address and create your password. Write down your email address and Kanopy password for future reference. The library will not know what email address or password you used.
6. Check your email! You will receive an email from Kanopy to verify your email address.

Using the app:

1. Download the app.
2. Start your 3 free lessons.
3. When finished, sign up for Mango Languages using your library card.
4. Fill in your information (name, email, password, library card).

For more detailed information on using Mango Languages visit the FAQ section of the Mango Languages site.