See below for help with getting started with our Digital Library:
cloudLibrary |
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Is my device compatible?cloudLibrary works with eReaders, computers, smartphones and tablets, and is available on the following devices: To use cloudLibrary with your Kobo or Nook eReader, you will need to download Adobe Digital Editions and visit the cloudLibrary collection to browse and borrow eBooks. Instructions for transferring books to your eReader are available via the Web Patron / e-Ink link above and are also included below. Having trouble downloading the Kindle Fire app? Check out this how-to video! |
Placing holds in cloudLibrary™1. Download and install the cloudLibrary app for your device. 2. Sign in to the app. You will need your library card and PIN number. 3. Search for your books. Tap on the magnifying glass in the corner or use the search bar. 4. If you already see a big green ADD TO HOLDS LIST button, click on it to place your hold. If you don’t see the button, tap/click on the book you want. Tap on the ADD TO HOLDS LIST button. 5. If the big green button says BORROW then it’s available to borrow right away. 6. If the button says SUGGEST then you can ask us to buy the book. |
How do I make a wishlist?1. Search for the book you want. 2. Tap/Click on the book until you see the large book cover and the information about the book (the summary, rating, etc.) 3. If you are using the website version, click on the little flag next to the stars rating. If you are using a smartphone or tablet, tap on the orange SAVE FOR LATER button. Any books you have saved for later are stored under MY BOOKS. On smartphones and tablets, you will look under the SAVED menu. On the web service, this list is found under BOOKS OF INTEREST at the bottom of the MY BOOKS page. |
How do I suggest a book for the library to purchase?Can’t find what you’re searching for? Let us know! On the cloudLibrary website, select the ‘Suggestions for Library’ view under ‘Filters’, search for your title, and click on the ‘Suggest to Library’ button. In the cloudLibrary™ mobile app (Android/iOS), go to the 'Search' menu, select the ‘Suggestions for Library’ view under ‘Filters’ (the little T shape at the end of the search bar), search for your title or browse under 'All', and click on the orange ‘Suggest’ button. All requests are evaluated according the Library's Collection Development Policy, including demand, quality, and budget. Kawartha Lakes Public Library values your feedback and encourages you to suggest titles for purchase, however we regret that we are unable to purchase every item suggested. |
How many books can I borrow at once? How many holds can I have?You can borrow up to 10 books at one time. You can have up to 20 holds at one time. |
How long can I borrow a book from cloudLibrary™ for?Up to 21 days (aka three weeks just like a paper book or audiobook on CDs!) |
Using CarPlay and Android AutoYou can use cloudLibrary with CarPlay or Android Auto. Use this feature to listen to audiobooks more safely while in your vehicle. Click here to learn how to use cloudLibrary with CarPlay or Android Auto. |
How to set up Adobe Digital EditionsClick here to download Adobe Digital Editions. Click here to set up an Adobe ID.
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How to transfer eBooks to your Kobo or Nook eReaderBefore beginning, you must install Adobe Digital Editions on your computer and have an Adobe ID. Click here to download Adobe Digital Editions. Click here to set up an Adobe ID.
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Audiobook QuestionsCan I listen to a digital Audiobook offline on my smartphone or tablet? Yes, offline listening is available in the mobile apps once a digital Audiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of a digital Audiobook. You may need to the tap the download and/or play button to resume when this occurs.
Can I transfer my digital Audiobook from my PC or Mac to my MP3 player? No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file to the computer. CloudLibrary does not permit transfer of the audiobook file. Audiobooks require that the computer be connected to the web during playback; however, mobile devices can download eAudiobooks for offline use.
Why do I get a 'Browser Incompatability' warning when I want to listen to a digital Audiobook on my computer? The cloudLibrary PC and Mac app audiobook streaming service has been tested with the current versions of Firefox, Chrome, Safari and Internet Explorer. Although the streaming player may indeed work in your browser when you receive this message, upgrading your browser should resolve any issue you may be having.
How much space do I need on my device for a digital Audiobook? Files sizes of digital Audiobooks vary. However, most digital Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.
What do I do to fix a PLAYBACK ERROR? 1. Tap OK to continue. 2. If sound does not play, log out of the cloudlibrary app. 3. Log in to the cloudLibrary app. This will make the Audiobook start to re-download. |
What is a 401 error?If you receives a 401 error message when trying to check out a book or when attempting to log into the app or website, it may indicate that library fines are over the borrowing threshold (currently $10). Log in to Your Account or contact your Library to verify the details of your account. |
Why do some titles 'disappear' from cloudLibrary™?Kawartha Lakes Public Library has partnered with public libraries across Ontario to form a cloudLinking consortium. cloudLinking allows participating libraries to pool eBook & eAudiobook collections together on cloudLibrary™, providing a greater selection of titles and more ‘available now’ copies to library cardholders. The reason why some titles may seem to ‘disappear’ in cloudLibrary™ is because they belong to another library within the consortium and have been borrowed. These titles will reappear once they are returned and available to borrow again. All Kawartha Lakes Public Library-owned titles remain visible, borrowable, and holdable on cloudLibrary™ regardless of if they are available right away or not. |
Common ErrorsThese are a few common errors cloudLibrary may have and how to solve them. Choose the matching error message below to view the solution! E_ADEPT_REQUEST_EXPIRED
If the error continues to happen, check that your date and time are correct.
E_ACT_TOO_MANY_ACTIVATIONS Please go to the Adobe Reset page and fill out the form to the best of your ability. cloudLibrary will submit the request on your behalf to Adobe.
E_STREAM_ERROR: CURL
If there is a hold, please contact the library for hold list adjustment.
E_ACT_NOT_READY
E_AUTH_BAD_DEVICE_t_OR_PKCS12
PLAYBACK ERROR
This will make the Audiobook start to re-download.
If the error solutions above did not solve your problem, please contact your library. |
Why did the library change to cloudLibrary™? What happened to OverDrive®/Libby? TBD |
Need more help?If you are having difficulties with cloudLibrary, please check out the following resources or contact your library.
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Creativebug |
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Signing upHave your library card and your email address ready for the first time you sign up! Signing up for Creativebug:
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Where's the watchlist?Your watchlist is found in your Account options. To open your watchlist, click on the arrow next to your profile picture in the upper-right corner of the very top of the page. Click on 'My Watchlist' to see what classes you have saved. |
Flipster |
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Follow the instructions to get started:
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Freegal Music |
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Using the Freegal App:
In order to get music downloaded from Freegal to appear with your other music you must:
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Gale Courses |
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Getting started with Gale Courses:
Things to keep in mind:
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Hoopla |
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How to Sign up:
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Why is my eBook scrolling like a webpage instead of acting like a book?Vertical scrolling is a feature introduced to Hoopla in 2020. Here's how to turn it off if you accidentally enable this feature:
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Updating your library PIN number.If you already had a Hoopla account or you have changed your library PIN number recently, you will need to update it with your Hoopla account. Here's how!
If you are still having difficulties getting connected, please contact the library for assistance. |
Yikes! There's something wrong with your library card...This is a common error that happens with Hoopla accounts. Here's what to do to fix this:
If your library card is up to date then you may need to add your library PIN number to your Hoopla account. Here's what you do:
If you are still having difficulties getting connected, please contact the library for assistance. |
How to Find Categories/GenresIf you're looking for a specific type of book or movie, the categories or genres is a good first stop to search. Here's what you do to find them on the Hoopla app and the Hoopla website:
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Kanopy |
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What devices can I use Kanopy on?You can use Kanopy on the following devices:
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How many videos can I watch a month?We currently have a limit of FIVE play credits per month per account. These play credits can be spent on any video. One play credit per video. For Kanopy Kids, one play credit gets access to the entire Kanopy Kids collection for 30 days. For Great Courses content, one play credit gets access to the complete series of the Great Courses you are looking to watch for 30 days. |
Can I get more play credits than five per month?Unfortunately, there is no way to obtain additional play credits. |
How do I get started watching Kanopy videos?Visit Kanopy to start the sign-up process. You will need an email address, a valid and current Kawartha Lakes library card, and that library card's PIN number.
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Mango Languages |
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Using the app:
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If there's a resource you feel needs a help section let us know and we'll include it.
Need more help? Check out our video Tutorials!
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